
Mary Cawley
Great app, easy to use - one thing though I was hoping to get some guidance on please, the 'Biometric Recognition' setting keeps turning itself on each time I open it, despite constantly toggling it to off. Is there a way I can fix this its just a bit annoying! Thanks so much
RISCO GROUP
April 17, 2026
Hello and thank you for your kind comment.
Soon, version 6.2 will be released to address this problem.

Steve H
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Terrible app. Almost always offline. Now they want to charge for it. UPDATE to developers response. It is offline more than other WiFi device to the point I can't rely on it when not at home. I have to use the app for the system installed by the alarm co. They have looked into the problem and installed tp links but nothing changes. So I'm stuck with a poor system and app which I have to tolerate. Then I here you want to charge for it and the installer may increase their fees! Unbelievable.
32 people found this review helpful
Hi Steve,
Now we understand better your issues. We will be happy if you will contact our support, so we will be able to try to assist you.

Karin Ekerold North
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This is about as useless as an app can be!!! We are with Blue Security and they use this ridiculously on off on off app!!!! It is sooo inconvenient to come home late at night and not be able to disarm your home because, yet again, the app is off-line. Although it goes on and off, it seems to be off-line more than it is on-line. This happens several times every single day!!! I am sick of it!!! And if Blue Security don't do something about it, we will leave them!
7 people found this review helpful